Privacy Policy

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include: names, phone numbers, email addresses, mailing addresses, usernames, and passwords.

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and security code. All payment data is handled and stored by Stripe. You may find their privacy notice at stripe.com/privacy.

Social Media Login Data. We may provide you with the option to register using your existing social media account details. If you choose to register in this way, we will collect certain profile information about you from the social media provider.

Information automatically collected. We automatically collect certain information when you visit our Services, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and other technical information. We also collect information through cookies and similar technologies. See our Cookie Notice at twicebornvintage.com/cookies.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for the following purposes:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support to users.
• To send administrative information to you.
• To fulfill and manage your orders, payments, returns, and exchanges.
• To enable user-to-user communications.
• To request feedback.
• To send you marketing and promotional communications (you can opt out at any time).
• To deliver targeted advertising to you.
• To protect our Services.
• To identify usage trends.
• To determine the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual's vital interest.

3. What Legal Bases Do We Rely On to Process Your Information?

In Short: We only process your personal information when we have a valid legal reason to do so.

If you are located in the EU or UK: We rely on the following legal bases: Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests.

If you are located in Canada: We may process your information if you have given us specific or implied consent. In some exceptional cases, we may be legally permitted to process your information without your consent as permitted by applicable law.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations and with specific third parties.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to gather information when you interact with our Services. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising purposes.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice at twicebornvintage.com/cookies.

Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. To opt out, visit tools.google.com/dlpage/gaoptout.

6. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.

Where you choose to register using a social media account, we will receive certain profile information from your social media provider. We will use this information only for the purposes described in this Privacy Notice. We are not responsible for other uses of your personal information by your third-party social media provider.

7. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

9. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. Contact us at faith@twicebornvintage.com if you become aware of any such data collection.

10. What Are Your Privacy Rights?

In Short: Depending on your location, you may have rights that allow you greater access to and control over your personal information.

In some regions (EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws, including: the right to request access and obtain a copy of your personal information, the right to request rectification or erasure, to restrict processing, and the right to data portability.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us.

Opting out of marketing: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us.

If you have questions or comments about your privacy rights, you may email us at faith@twicebornvintage.com.

11. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track ("DNT") feature. We do not currently respond to DNT browser signals as no uniform technology standard for recognizing DNT signals has been finalized.

Global Privacy Control: We recognize and honor Global Privacy Control (GPC) signals. If you use a browser or extension that supports GPC, we will treat this as a valid request to opt out of the sale or sharing of your personal information for targeted advertising purposes. For more information, visit globalprivacycontrol.org.

12. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of certain US states, you may have the right to request access to and receive details about the personal information we maintain about you.

This applies to residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information belonging to website visitors, users, and other consumers.

Your Rights include: right to know whether we are processing your personal data, right to access your personal data, right to correct inaccuracies, right to request deletion, right to obtain a copy of your data, right to non-discrimination for exercising your rights, and right to opt out of the processing of your personal data if used for targeted advertising, the sale of personal data, or profiling.

To Exercise Your Rights: Visit twicebornvintage.com/contact or contact us using the details at the bottom of this notice. We honor GPC opt-out signals automatically.

Appeals: If we decline to take action regarding your request, you may appeal by emailing faith@twicebornvintage.com. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law: California residents may request information about personal information we disclosed to third parties for direct marketing purposes once per year, free of charge, by contacting us in writing.

13. Do Other Regions Have Specific Privacy Rights?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand: We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. You have the right to request access to or correction of your personal information at any time by contacting us.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.

14. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently.

15. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at faith@twicebornvintage.com or contact us by post at:

16. How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: twicebornvintage.com/contact.